Legal
Notation based on the Act on Specified Commercial Transactions
This page provides the disclosures required under Japan's Act on Specified Commercial Transactions for online sale of services.
- Legal name
- The SEN Co., Ltd.
- Representative
- Chihiro Morimura
- Registered address
- 273-412 Misayama-cho, Nakagyo-ku, Kyoto, Japan
- Telephone
- +81-75-366-4252 (weekdays 10:00–18:00 JST)
- Contact form
- Qualified Invoice Issuer Registration No.
- T8130001082216
- Travel agency licence
- Registered Travel Agency No. 3-1110, Governor of Kyoto Prefecture
- Membership
- Member, All Nippon Travel Agents Association (ANTA)
- Price
- As shown on each experience page: the price excluding tax, with the tax-included total that you pay. Prices are shown and charged in Japanese yen on both the English and Japanese pages. If your card is issued outside Japan, your card company converts the amount into your own currency. Invoices for corporate clients in Japan are issued in yen.
- Additional charges
- None by default. Hotel pick-up / drop-off, additional guests beyond the standard party, or optional extensions are quoted separately and billed as an add-on.
- Accepted payment methods
- Credit card (Visa / Mastercard / American Express, etc.) via Stripe Checkout. Bookings made through third-party platforms (Viator, GetYourGuide, Klook, etc.) are paid on those platforms, by the methods each platform offers. For corporate clients in Japan, we can issue an invoice for payment by bank transfer.
- Payment timing
- Card payments: the full amount at the time of booking. Invoiced corporate bookings: by the due date shown on the invoice.
- Service delivery
- On the experience date selected at booking. Meeting time and place are confirmed by email within one business day.
- Cancellation & refund policy
- 7 days or more before the experience: full refund, less the card processing fee (or the transfer charges where payment was made against an invoice).
- 3 to 6 days before: 50% refund, less the card processing fee (or the transfer charges where payment was made against an invoice).
- Fewer than 3 days before, or no-show: no refund.
- Date changes are free up to 7 days before; later changes are treated as a cancellation.
- Bookings made through third-party platforms (Viator, GetYourGuide, Klook, etc.) are subject to those platforms' cancellation terms. When more favourable to the guest, those terms apply.
- If we cancel due to weather, illness of the master, or circumstances beyond our control, a full refund or rescheduling will be offered.
- Operating environment
- Latest versions of Chrome, Safari, Edge, and Firefox. JavaScript and cookies must be enabled.
Effective from July 2026.