Privacy Policy

The SEN Co., Ltd. (hereafter "we", "us"), located at 273-412 Misayama-cho, Nakagyo-ku, Kyoto, Japan, handles personal information in accordance with this policy.

We collect the following information from guests booking or inquiring about our services:

• Name, email address, phone number
• Party size, requested date and time slot, dietary or accessibility notes
• Hotel information (only if you request pick-up / drop-off)
• Payment information (card payments are handled directly by Stripe; we do not store card numbers)
• OTA reference number (for bookings made through Viator, GetYourGuide, Klook, etc.)
• Access logs, IP address, browser type, and cookie identifiers

• To confirm, prepare for, and deliver the experience you have booked.
• To send reservation confirmations, reminders, and post-experience follow-up.
• To process payments and issue receipts.
• To respond to inquiries and provide customer support.
• To improve our website, safety, and service quality.
• To comply with legal obligations, including tax and accounting law.

We share personal information only with service providers strictly necessary to deliver the experience:

• Stripe, Inc. (payment processing)
• Financial institutions, for payments and refunds
• Email delivery providers (transactional email)
• The instructors and venues who host your experience (name and party details only)
• Hotel or transportation providers, where you request pick-up / drop-off
• Government authorities, when disclosure is required by law

We do not sell personal information. Information is transmitted in encrypted form (HTTPS/TLS).

Reservation records are retained for seven (7) years to comply with Japanese tax and accounting law. Inquiry records are retained for three (3) years. After the retention period, records are deleted or irreversibly anonymised.

Our site uses cookies for session management, and Google Analytics (provided by Google LLC) to understand how visitors use the site, such as which pages are viewed and where visits come from. Google Analytics uses cookies and sends this information, together with your IP address and browser details, to Google. For visitors from the European Economic Area, the United Kingdom and Switzerland, it runs without storing analytics cookies. We do not use cookies for advertising or for advertising personalisation. You can opt out with the Google Analytics opt-out browser add-on, and read how Google uses this data in Google's explanation. You may also disable cookies in your browser settings; certain booking functions may be affected.

You may request disclosure, correction, addition, deletion, suspension of use, or suspension of third-party provision of your personal information. Please contact us at Contact form. We will verify your identity and respond within a reasonable period.

We employ reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or alteration, including access control, encryption in transit, and periodic review of internal handling procedures.

Chihiro Morimura, Representative Director.
Contact: Contact form

We may update this policy from time to time. Material changes will be announced on this page with a new effective date.